--- title: Help & Support description: Have a question, comment or complaint? Contact our support team and we will be happy to assist you. image: https://www.gooil.ca/hubfs/socialshare-support.png --- [![](https://www.gooil.ca/hubfs/GoOil-Logo-Horiz-K-1.png)](https://gooil.ca) - [SERVICES](https://www.gooil.ca/oil-change) - [SUBSCRIPTIONS](https://www.gooil.ca/subscription) - [OIL CHANGE](https://www.gooil.ca/oil-change) - [TIRE](https://www.gooil.ca/tire) - [HOW IT WORKS](https://www.gooil.ca/how-it-works) - [FLEET](https://www.gooil.ca/fleet) - [FRANCHISE](https://www.gooil.ca/fr-ca/franchise) - [CONTACT](https://www.gooil.ca/contact) - [ACCOUNT](https://gooil.app/auth/login) - COUNTRY - CANADA - [USA](https://www.gooil.us) [BOOK ONLINE](https://gooil.app/book/location) HELP & SUPPORT # Find the answers you're looking for ### Contact Support FAQ ## Frequently Asked Questions ### How do I reschedule or cancel an appointment? Simply email [support@gooil.ca](mailto:support@gooil.ca) or [![CALL US](https://no-cache.hubspot.com/cta/default/20882010/42d604ff-7397-40a7-a284-00b34f0a164e.png)](https://cta-redirect.hubspot.com/cta/redirect/20882010/42d604ff-7397-40a7-a284-00b34f0a164e) . ### How long does an oil change usually take? Depending on the vehicle, it usually takes 10-30 minutes. If we are performing additional services on your vehicle it will likely take longer. ### Can I add another vehicle to my appointment? Yes. To add a service on an additional vehicle during the same appointment time, simply [![CALL US](https://no-cache.hubspot.com/cta/default/20882010/42d604ff-7397-40a7-a284-00b34f0a164e.png)](https://cta-redirect.hubspot.com/cta/redirect/20882010/42d604ff-7397-40a7-a284-00b34f0a164e) or email [support@gooil.ca](mailto:support@gooil.ca) 24 hours in advance. ### I am outside of the service area. Can I pay extra to have Go Oil come to me? Fill out the form above to request a service. In some cases we will drive further to your location. If you have multiple vehicles or a fleet, it is much more likely that we can make the trip. ### What type of oil do you use? We use Canadian manufactured oil from Boss Lubricants. If you are a fleet client, and want to use a different oil manufacturer, send us a message, we can accommodate special requests. Oil types available include conventional and  synthetic oil gas and diesel vehicles and equipment. We are sure to use the exact oil that complies with your warranty. ### How do you dispose of used oil? All waste oil is properly stored and recycled. We have certified partners who assist in the storage and collection of all waste material. ### Get email offers and updates [![Start a franchise](https://www.gooil.ca/hubfs/Start%20a%20franchise%20footer.png "Start a franchise")](https://gooil.ca/franchise) [![](https://www.gooil.ca/hubfs/GoOil-Logo-Vert-K.png)](https://www.gooil.ca) ### Services - [Oil Change](https://www.gooil.ca/oil-change) - [Tire](https://www.gooil.ca/tire) - [Add Ons](https://www.gooil.ca/oil-change) ### Visitors - [Residential](https://www.gooil.us/subscription) - [Fleet](https://www.gooil.ca/fleet) - [Franchise](https://www.gooil.ca/fr-ca/franchise) - [Partner](https://www.gooil.ca/partners) - [AI / LLM Agent Instructions (For Bots)](https://www.gooil.ca/ai-llm-agent-instructions) ### Company - [How it works](https://www.gooil.ca/how-it-works) - [About us](https://www.gooil.ca/about) - [Contact us](https://www.gooil.ca/contact) - [Help & Support](https://www.gooil.ca/support) - [Privacy Policy](https://www.gooil.ca/privacy-policy) - [Warranty Terms and Conditions](https://www.gooil.ca/warranty-and-terms-and-conditions-0) © 2022 Go Oil Canada Inc. All rights reserved © 2021 Kalungi, Inc. - All Rights Reserved. [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)